Privacy Policy

1. Introduction

At ICB Tech Solutions, we understand the importance of privacy and take our responsibility to protect your personal information seriously. This Privacy Policy applies to all information collected through our Services, including our websites, mobile applications, browser extensions, APIs, and any other services we offer.

This policy explains:

• What information we collect and why;
• How we use and protect your information;
• Where your information is stored;
• Your rights regarding your personal data;
• How to contact us with questions or concerns.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or register for our Services;
• Fill out contact forms or request information;
• Subscribe to newsletters or marketing communications;
• Request product demonstrations or trials;
• Make purchases or process payments;
• Contact customer support;
• Participate in surveys, promotions, or contests;
• Communicate with us via phone, email, SMS, or other channels.

This information may include:

• Contact Information: Name, email address, phone number, mailing address;
• Account Information: Username, password, account preferences;
• Business Information: Company name, job title, industry;
• Payment Information: Credit card numbers, billing address, transaction history;
• Communication Content: Messages, feedback, inquiries you send to us;
• Verification Information: Information used to verify your identity.

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, unique device identifiers;
• Usage Information: Pages visited, features used, time spent on pages, click patterns;
• Location Information: General geographic location based on IP address;
• Log Data: IP address, access times, referring URLs, error logs;
• Cookie Data: Information collected through cookies and similar technologies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners and service providers;
• Marketing partners;
• Publicly available sources;
• Social media platforms (if you connect your account).

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Services

• To create and manage your account;
• To provide, maintain, and improve our Services;
• To process transactions and send related information;
• To provide customer support and respond to inquiries;
• To personalize your experience;
• To develop new products and features.

3.2 Communications

• To send account verification and security alerts;
• To respond to your comments, questions, and requests;
• To send service updates and administrative messages;
• To send marketing and promotional communications (with your consent);
• To conduct surveys and gather feedback.

3.3 Business Operations

• To analyze usage patterns and improve our Services;
• To detect, prevent, and address fraud and security issues;
• To comply with legal obligations;
• To enforce our terms, conditions, and policies;
• For internal record keeping and business administration.

4. Information Storage and Security

4.1 Storage Locations

Your personal information is stored on:

• Company-Owned Servers: We maintain secure servers located in the United States that store and process your data;
• Third-Party Cloud Infrastructure: We utilize reputable third-party cloud service providers (such as hosting providers, database services, and content delivery networks) to store and process data. These providers maintain their own security measures and data centers.

By using our Services, you acknowledge and consent to the storage of your information on both company-owned and third-party infrastructure as described herein.

4.2 Security Measures

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information, including:

• Encryption of data in transit and at rest;
• Secure socket layer (SSL) technology;
• Firewalls and intrusion detection systems;
• Access controls and authentication requirements;
• Regular security assessments and monitoring;
• Employee training on data protection.

4.3 Security Limitations

PLEASE BE AWARE THAT NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

We are not responsible for circumvention of any privacy settings or security measures contained on our Services or third-party platforms. Any transmission of personal information is at your own risk.

5. Third-Party Disclosure Policy

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We do not disclose, sell, or share your personal information with third parties except as specifically described in this Privacy Policy.

5.1 Limited Exceptions

We may disclose your information only in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share your information;
• Service Providers: To trusted service providers who assist us in operating our Services (see Section 6);
• Legal Requirements: When required by law, court order, or governmental authority;
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others;
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business;
• Fraud Prevention: To investigate or prevent fraud, security breaches, or illegal activities.

6. Service Providers

We engage certain trusted third-party service providers to perform functions and provide services to us. These service providers may have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to:

• Use your information only for the purposes for which it was disclosed;
• Maintain the confidentiality and security of your information;
• Not use your information for their own marketing purposes;
• Comply with applicable data protection laws.

Categories of service providers we may use include:

• Cloud hosting and infrastructure providers;
• Payment processors;
• Email and communication service providers;
• Customer relationship management (CRM) platforms;
• Analytics providers;
• Customer support tools;
• Security and fraud prevention services.

Note: While we require our service providers to protect your information, we are not responsible for the privacy practices or security measures of third-party service providers. Your use of our Services constitutes your acknowledgment and acceptance of this arrangement.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services;
• Functional Cookies: Remember your preferences and settings;
• Analytics Cookies: Help us understand how visitors interact with our Services;
• Marketing Cookies: Track your activity to deliver relevant advertising.

7.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our Services.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information.

8.3 Deletion

You may request that we delete your personal information, subject to certain exceptions required by law.

8.4 Opt-Out Rights

You have the right to opt out of:

• Marketing communications (email, SMS, phone);
• Certain data collection and tracking;
• Sale of personal information (we do not sell your data, but you can confirm this).

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: support@icbtechsolutions.com
• Phone: +1 469-871-8385

We will respond to your request within the timeframe required by applicable law.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Services;
• Comply with our legal obligations;
• Resolve disputes;
• Enforce our agreements;
• Fulfill the purposes described in this Privacy Policy.

When personal information is no longer needed, we will securely delete or anonymize it. Backup copies may be retained for a limited additional period for disaster recovery purposes.

10. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately at support@icbtechsolutions.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you;
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions;
• Right to Opt-Out: You may opt out of the sale of personal information (note: we do not sell personal information);
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at support@icbtechsolutions.com.

12. International Data Transfers

Our Services are operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States.

By using our Services, you consent to the transfer of your information to the United States and other countries that may not have equivalent data protection laws to those in your country of residence.

13. Disclaimer of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ICB TECH SOLUTIONS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• Any unauthorized access to or use of our servers or any personal information stored therein;
• Any interruption or cessation of transmission to or from our Services;
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services;
• Any disclosure of information due to errors in transmission or unauthorized acts of third parties;
• Any actions taken or not taken in reliance on information provided through our Services.

YOU ACKNOWLEDGE THAT YOU PROVIDE YOUR PERSONAL INFORMATION TO US AT YOUR OWN RISK. While we implement reasonable security measures, we cannot guarantee the security of any information transmitted to or through our Services.

14. Indemnification

You agree to defend, indemnify, and hold harmless ICB Tech Solutions LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your provision of inaccurate, incomplete, or misleading information;
• Your violation of this Privacy Policy;
• Your violation of any third-party rights, including privacy rights;
• Any unauthorized use of your account credentials;
• Your failure to maintain adequate security measures for information in your possession;
• Any claims by third parties related to information you have submitted or shared through our Services;
• Your violation of any applicable law, rule, or regulation regarding data protection or privacy.

This indemnification obligation will survive the termination of your relationship with ICB Tech Solutions and your use of our Services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:

• Update the "Effective Date" at the top of this page;
• Post the updated Privacy Policy on our website;
• Notify you via email or through our Services (for material changes).

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as reasonably practicable.